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Gemini ZIL MONEY keeps outgoing vendor payments in Payments Out with a status for each payment. Use that record to check the payment and answer vendor questions.
Payment processing delays and limited insight into payment statuses can cause dissatisfaction and strain on vendor relationships. The platform allows users to pay via a variety of methods, including credit cards, ACH transfers, wire, and checks. Each payment you send then shows up in one list for your team to review.
See where each payment stands
Learning how to track vendor payments starts with the status. Each outgoing payment in Payments Out has a status, such as Processing or Completed. Check the status in Payments Out before you reply to a vendor. The status tells you what your payment record shows, so your reply starts from the same facts your team sees.
| Status | What it means in the payment record | What to do or tell the vendor |
|---|---|---|
| Processing | The payment record shows Processing. | Match the payment to the bill. Tell the vendor that the record shows Processing. |
| Completed | The payment record shows Completed. | Share the status shown. Ask the vendor to match the amount and invoice details with their records. |
Match the status to the right bill
ZIL MONEY lets you fund a vendor payment with a credit card. The vendor does not need to accept cards. Your card funds the payment, and your vendor receives the money by ACH, wire, or check. Whichever method you use, match the payee, amount, and memo in Payments Out with the vendor’s invoice.
Answer vendor questions with the payment record
Start your reply with the payment’s current status. Use the memo to connect the payment with the vendor’s invoice, and share the amount and invoice details so the vendor can find it on their side. Keep a copy of your reply with the bill and the payment record.
When a vendor asks where their payment is
For example, an office supply vendor emails your office manager about an unpaid invoice. Work through these steps before anyone replies:
- Confirm which invoice the vendor is asking about.
- Open Payments Out and review the payment’s current status.
- Match the payee, amount, and memo with the bill.
- Reply with the status shown and the invoice details.
- Ask the vendor to check those details against their records.
- If the records do not match, contact ZIL MONEY support before sending another payment. Have the payment’s reference ID ready.
Check the payee, amount, and status when a vendor asks about a payment. Use ZIL MONEY to follow vendor payments and keep your team’s replies tied to the payment record.
Frequently asked questions
How do I track vendor payments?
Open Payments Out and check the payment’s current status. Match the payee and amount with the vendor’s bill, then use the memo to identify the invoice. Use that record when you reply to a vendor who asks about the payment.
What should I check when a vendor says a payment is missing?
Check the payment record and the bill first. Match the payee, amount, and memo with the invoice the vendor means. Share the status shown in Payments Out and ask the vendor to compare the invoice details with their records.
What should I tell a vendor when the status shows Processing?
Tell the vendor that the payment record shows Processing. Include the amount and the invoice details so the vendor can identify the bill. Keep your reply tied to what you see in Payments Out and keep a copy with your business records.
What should I check when the status shows Completed?
Match the payment record with the vendor’s bill. Check the payee, amount, and memo, and share the status shown in Payments Out. If the vendor cannot match the payment, contact ZIL MONEY support with the reference ID before sending another payment.
Can I track a vendor payment funded by a credit card?
Yes. ZIL MONEY lets you review card-funded vendor payments in Payments Out. Check the current status and match the payment details with the vendor’s invoice. Use those details for follow-up rather than treating the card funding method as the payment’s status.
Is the submission confirmation the same as the payment status?
No. The submission message confirms that you submitted the payment. After that, check the status shown in the payment record in Payments Out, and use that status when you follow up with the vendor.
What should I keep after following up with a vendor?
Keep the bill, payment record, and vendor’s reply with your business records. Use the memo or invoice details to connect the reply with the right payment. Keep the reference ID ready if you need ZIL MONEY support to help review the record.