Log inBook a demoGet started
Solutions
Accounts ReceivableReceive PaymentRequest PaymentsInvoice AutomationCheck DraftDeposit Slip
Accounts PayableSend PaymentsBill PaymentMass/Bulk PaymentsPrint Checks Yourself NowMail Checks USPS/FedExeChecksInternational PaymentsACH/Direct DepositReal Time PaymentsVirtual CardPay Vendor By Credit CardPay Rent by Credit CardPay Payroll by Credit CardWire TransferEmail to Bill
Other CapabilitiesIntegrationsDigital WalletDeveloper APIPositive PayShipping LabelDocument Mailing
IndustriesGovernmentUtilitiesHealthcare IndustryEducationCall CentersInsuranceMass TransitMembership ClubsRetailBilling ServicesProfessional ServicesFood & BeverageConstructionWine and SpiritsCharitableLogisticsWholesale
PricingFAQAbout UsContact
Log inBook a demoGet started

Credit Memo

Ready to pay?Get started
A customer sent something back, or you agreed to a lower price?

Give your customer credit. Skip redoing the invoice.

The invoice already went out, but now you owe the customer something back. A credit memo records that credit so it follows them to the next invoice. Below, you will find when to use one, the seven steps in ZIL MONEY, and what happens to the credit after.

  • When a credit memo is the right tool
  • The seven steps, in the order you click them
  • How the credit shows up on the next invoice
Get startedBook a demo
AICPA SOC 1AICPA SOC 2PCI DSS CertifiedISO 27001 CertifiedISO 9001 CertifiedISO 20000 CertifiedNIST SP 800-53A Revision 5HIPAA CompliantCCPAGDPR

Credit memo or invoice?

They are mirror images.

InvoiceSays the customer owes you. Your accounts receivable goes up.
Credit memoSays you owe the customer a credit. Your accounts receivable goes down.

Invoices and payments live side by side.

Credit memos sit with your invoices under Receivables.

Request a payment

Choose who owes you, by email or SMS.

See it in Payments In

Each request shows from Requested to Paid.

Invoices and more

Send invoices with a payment link.

Invoice managementReceive payment

Add a note

Put an invoice number in the memo.

MemoInvoice no.Category

Keep your books in sync

Works with QuickBooks, Xero, Zoho, and other accounting tools.

See all integrations

Works with the tools you already use.

Connect your accounting tools and more. See all integrations

QuickBooks OnlineQuickBooks DesktopXeroZoho BooksFreshBooksSage Business Cloud AccountingOracle NetSuiteMicrosoft Dynamics 365WaveBill.comOdooSalesforceHubSpotZapierSlack

When does a credit memo help?

It fits when you owe a customer less than the invoice says.

A product came back.

Credit them for what they returned. The credit lowers what they owe.

The price changed after I sent the invoice.

Record the difference. You agreed to a lower price, so the credit covers it.

I promised a promotion discount.

Use a marketing allowance. It ties the discount to a promotion or a volume deal.

A customer can pay only part.

Adjust the rest with a credit. The credit memo records the difference.

I will forget the credit next time.

ZIL MONEY reminds you. On the next invoice to that customer, you can apply it in full, in part, or carry it forward.

I am not always at my desk.

Use your phone or tablet. Do it from anywhere.

Seven steps, from sign in to saved.

This is the path on the screen.

1

Go to Receivables, then Invoice

Credit memos live with your invoices.

2

Click Credit Memo, then + New

This opens a blank credit memo.

3

Pick the bank account and payee

The payee is the customer getting the credit.

4

Set date and number, add the item, click + Add

Enter the item, quantity, and unit cost. Then save.

Easy to learn. Quick to help.

In their own words, from businesses that use ZIL MONEY.

Rachel Ruiz, Business Strategy Manager at Lennar Title

“Working with ZIL MONEY has been such a great experience.”

We use their platform to create and send eChecks to multiple parties, and it’s been incredibly smooth and efficient. Anytime we have a question or run into an issue, their team is quick to respond and always helpful.

Rachel RuizBusiness Strategy Manager, Lennar Title
Mike S. of Experity

“ZIL MONEY has been a game-changer for our business!”

Their payment support is top-notch, quick, reliable, and always ready to assist with any questions we have.

Mike S.Experity
Cory Edwards, Owner of Edwards Holdings Realty

“The most helpful part is that ZIL MONEY can be used by everyone.”

It’s very easy to navigate. The user interface is very easy to learn. It solves the problem of having various accounting software separately and unable to integrate.

Cory EdwardsOwner, Edwards Holdings Realty

Common questions

What is a credit memo?
It is a document a seller gives a buyer to show a lower amount owed. Some people call it a credit note.
When should I issue a credit memo?
Use one for product returns, price disputes, marketing allowances, or when a customer can only pay part of an invoice.
How do I create a credit memo in ZIL MONEY?
Go to Receivables, then Invoice. Click Credit Memo, then + New. Choose the bank account and payee, set the date and number, add the item, quantity, and unit cost, and click + Add.
What happens to the credit on the next invoice?
When you issue the next invoice to that customer, ZIL MONEY reminds you of the credit. You can apply it in full, in part, or carry it forward.
How does a credit memo affect accounts receivable?
The seller’s accounts receivable goes down, because the customer owes less. The buyer’s accounts payable goes down for the same reason.
Is a credit memo the same as a refund?
No. A credit memo lowers what the customer owes you. A refund sends money back.
Where do I see what customers have paid?
Open Payments In. Each request shows a status, from Requested to Paid.
Does it work with QuickBooks?
ZIL MONEY connects with QuickBooks, Xero, Zoho, and other accounting tools, so your payments and books stay in sync.

Let the credit follow the customer.

Open an account, or book a short demo and we will show you around.

Get startedBook a demo

Have a question? Talk to our team