Zil Money is a financial technology company, not a bank or an FDIC member. Zil Money offers banking services through partnership with FDIC member banks Silicon Valley Bank, Texas National Bank, and East-West Bank.




This GARNISHMENT POLICIES AND PROCEDURES HANDBOOK (the “Handbook”) is presented by Zil Money Corporation (hereinafter referred to as “Zil Money”). This handbook serves as a comprehensive guide to Zil Money’s garnishment process, showcasing our commitment to adhering to all applicable requirements, industry standard international best practices, and ensuring transparency in our operations.

(a) Purpose and Scope: This handbook outlines Zil Money’s policies and procedures regarding the garnishment of accounts. It aims to provide clear guidance to our employees, stakeholders, and partners on the proper handling of garnishment orders while respecting the privacy and rights of our valued account holders.

(b) Overview of Zil Money’s Garnishment Process: In this handbook, you will find a detailed overview of our garnishment process workflow. From the receipt and verification of garnishment orders to account holder notification and handling disputes, this handbook covers each step with precision and adherence to legal requirements.

As a fintech platform in the payment processing industry, Zil Money remains dedicated to upholding the highest standards of compliance with relevant laws, rules, and regulations. We continuously strive to enhance and redesign our garnishment policies and procedures to ensure they satisfy the stringent requirements of our esteemed banking and service partners.

Our team is committed to maintaining the confidentiality and security of account holder information throughout the garnishment process, and this handbook will provide insights into the measures we take to protect data privacy.

We believe that this Handbook will not only support our partnership with banking institutions but also reinforce our position as a responsible and trustworthy player in the fintech industry.



Zil Money is committed to upholding the highest standards of legal compliance in its garnishment process. This section outlines the relevant laws, rules, and regulations that govern garnishment procedures and our dedication to meeting all compliance obligations in the fintech payment processing industry.

(a) Garnishment Laws and Regulations: Zil Money adheres to the specific garnishment laws and regulations applicable to the jurisdictions in which we operate. This includes compliance with federal, state, and local laws governing garnishment procedures, ensuring that we conduct garnishments in strict accordance with legal requirements.

(b) Compliance Obligations: As a responsible fintech platform, Zil Money diligently fulfills all compliance obligations related to garnishment of accounts. We engage in rigorous due diligence to understand and comply with the legal responsibilities associated with garnishment orders.

Our legal compliance extends beyond the mere fulfillment of regulatory requirements; we strive to embrace industry standard international best practices to achieve excellence in our garnishment procedures. This involves continuous monitoring of updates to laws, rules, and regulations to promptly adapt and enhance our policies and procedures accordingly.

Furthermore, we maintain open channels of communication with regulatory authorities and collaborate with industry experts to ensure that our garnishment process remains in full alignment with legal and ethical standards. This approach not only fortifies our partnership with banking institutions but also reinforces our commitment to transparency and trustworthiness as a fintech leader.

Zil Money is dedicated to maintaining a culture of compliance throughout the organization. We provide comprehensive training and resources to our employees to ensure that they are well-informed and equipped to handle garnishment orders with the utmost care and adherence to legal guidelines.

In summary, our legal compliance is rooted in a comprehensive understanding of garnishment laws and regulations, underpinned by a proactive approach to meet and exceed compliance obligations in accordance with the industry’s best practices. We hold ourselves to the highest standards of legal and ethical conduct to protect the rights and interests of both our valued account holders and our esteemed partners.



ZilMoney’s garnishment policy outlines our commitment to a fair and transparent garnishment process, ensuring compliance with relevant laws, rules, and regulations while protecting the rights and privacy of our esteemed account holders.

(a) Policy Statement and Objectives:

The objectives of our Garnishment Policy are as follows:

  • Compliance: We are committed to complying with all applicable laws, regulations, and industry best practices concerning garnishment of accounts. Our policy ensures that all garnishments are processed in accordance with legal requirements.
  • Account Holder Protection: We prioritize the protection of our account holders’ rights and privacy throughout the garnishment process. The policy establishes procedures to safeguard their interests while adhering to lawful garnishment orders.
  • Efficiency and Accuracy: Our policy aims to process garnishment orders promptly and accurately. We strive to minimize delays and errors to ensure a seamless experience for both account holders and creditors.
  • Transparency: ZilMoney maintains transparency in our garnishment procedures, ensuring that our account holders are well-informed about the process and any applicable fees.
  • Responsibility: The policy outlines the roles and responsibilities of all parties involved in the garnishment process, including our employees, account holders, and partnering institutions. Clear delineation of responsibilities ensures a well-coordinated and efficient execution of garnishment orders.

(b) Roles and Responsibilities:

Our Garnishment Policy establishes the following key roles and responsibilities:

  • ZilMoney: As the financial institution, we are responsible for promptly processing garnishment orders upon receipt. We ensure that all orders are verified for their validity and compliance with relevant legal requirements.
  • Account Holders: Account holders are required to maintain accurate and up-to-date information with ZilMoney to facilitate smooth communication during the garnishment process. In case of any disputes or concerns, they should directly contact the creditor or issuing court.
  • Creditors and Issuing Courts: Creditors and issuing courts are responsible for providing accurate and lawful garnishment orders. ZilMoney complies with these orders until an official release or satisfaction of the order is received.
  • Data Security and Confidentiality: All parties involved in the garnishment process are obligated to maintain the confidentiality of account holder information. ZilMoney prioritizes data security and complies with data privacy laws.
  • Policy Updates: ZilMoney reserves the right to update the Garnishment Policy as needed. Any changes to the policy will be communicated to our account holders and made accessible on our website and app.

In summary, the ZilMoney Garnishment Policy reflects our commitment to legal compliance, account holder protection, efficiency, transparency, and clear responsibilities. By adhering to this policy, we aim to ensure a fair and responsible garnishment process that upholds the highest standards of industry best practices.



ZilMoney’s garnishment process ensures a systematic and compliant handling of garnishment orders, prioritizing the protection of account holders’ rights and privacy. This section outlines the key stages of our garnishment process, which adhere to relevant laws, rules, and regulations, while incorporating industry standard international best practices.

(a) Receipt and Verification of Garnishment Orders:

Upon receipt of a garnishment order, ZilMoney promptly reviews the order for its validity and compliance with legal requirements. Our diligent verification process ensures that the order is lawful and issued by the appropriate authority. We verify the accuracy of account details and the specified amount to be garnished before proceeding with further actions.

(b) Account Holder Notification and Account Holds:

Once the garnishment order is verified, we place a hold on the account for the specified amount or the available balance, whichever is less. Simultaneously, we notify the account holder electronically through their preferred contact method registered with ZilMoney. This timely notification provides account holders with transparency and awareness of the garnishment, allowing them to address any concerns or disputes promptly.

Account holds are carefully managed to minimize disruptions to our account holders while complying with legal requirements. We strive to maintain clear and open communication channels to address account holder queries during the garnishment process.

(c) Handling Disputes and Special Cases:

In the event of a dispute, account holders are encouraged to directly contact the creditor or issuing court to resolve the matter. While the garnishment order is in effect, ZilMoney is obligated to comply with its requirements until an official release or satisfaction of the order is received from the court or the creditor.

Special cases, such as joint accounts or accounts with restricted funds, are handled with particular attention to ensure equitable treatment and compliance with relevant regulations.

Throughout the garnishment process, ZilMoney places utmost importance on maintaining the confidentiality and security of account holder information. We prioritize data security and strictly adhere to data privacy laws to safeguard sensitive information.

In conclusion, ZilMoney’s garnishment process follows a meticulous and transparent approach, from the receipt and verification of garnishment orders to account holder notification and handling of disputes. Our commitment to legal compliance and industry best practices ensures a fair and responsible execution of garnishments while upholding the highest standards of professionalism and customer-centricity.



ZilMoney places the utmost importance on data security and confidentiality, safeguarding the personal and financial information of our valued account holders. This section outlines our appropriate measures to protect account holder information while complying with relevant laws, rules, and regulations, and adhering to industry standard international best practices.

(a) Protection of Account Holder Information:

We employ state-of-the-art security technologies and protocols to protect account holder information from unauthorized access, disclosure, alteration, or destruction. Our comprehensive security measures include:

  • Encryption: All sensitive data transmitted between account holders and our platform is encrypted using industry-standard encryption protocols to prevent interception and data breaches.
  • Access Control: We implement stringent access controls to ensure that only authorized personnel have access to account holder information. Access rights are regularly reviewed and updated based on job roles and responsibilities.
  • Data Storage: Account holder data is securely stored in our encrypted databases, with access restricted to authorized personnel only. Redundant backups and disaster recovery plans are in place to protect against data loss.
  • Secure Networks: Our systems operate on secure networks with firewalls and intrusion detection systems to prevent unauthorized access and potential cyber threats.
  • Employee Training: Our employees undergo regular training on data security best practices to raise awareness and promote a culture of data protection.

(b) Compliance with Data Privacy Laws:

ZilMoney is committed to complying with data privacy laws applicable to the jurisdictions in which we operate. We adhere to relevant laws and regulations concerning the collection, processing, storage, and sharing of account holder information.

In particular, we respect the requirements of the General Data Protection Regulation (GDPR) for account holders residing in the European Union (EU) and the California Consumer Privacy Act (CCPA) for account holders in California, USA.

Our data privacy practices are guided by principles of transparency, consent, and accountability. We inform our account holders about the types of data we collect, how we use it, and their rights regarding their personal information.

Furthermore, we maintain strict confidentiality with regard to garnishment orders and related documentation. Access to such information is limited to authorized personnel only, ensuring that account holder data is not disclosed inappropriately.

In the event of any data breach, we have established incident response protocols to promptly address and mitigate the impact. Our priority is to notify affected account holders and relevant authorities in accordance with applicable data breach notification requirements.

ZilMoney is committed to continuous improvement in our data security practices, regularly reviewing and updating our security measures to stay ahead of evolving threats and technological advancements.

In summary, ZilMoney’s dedication to data security and confidentiality encompasses robust security measures and strict compliance with data privacy laws. Our commitment to protecting account holder information is unwavering, and we strive to maintain the trust and confidence of our valued customers through transparency and responsible data management.



ZilMoney’s fees and charges for processing garnishment orders are designed to be transparent and fair, reflecting our commitment to providing excellent service while complying with relevant laws, rules, and regulations. This section outlines our administrative fee structure and the communication process regarding fees.

(a) Administrative Fee Structure and Communication:

ZilMoney may charge an administrative fee for processing garnishment orders. The administrative fee is in line with industry standards and is intended to cover the costs associated with reviewing, verifying, and executing garnishment orders efficiently.

The specific details of the administrative fee, including the amount and how it is calculated, are clearly stated in our digital fee schedule. Account holders can access the fee schedule through our app or website, ensuring transparency and providing them with a comprehensive understanding of the charges.

Before processing a garnishment order, we communicate the applicable administrative fee to the account holder, either through electronic notification or another preferred contact method registered with ZilMoney. The fee is communicated promptly to ensure that account holders are aware of the charges associated with the garnishment process.

In case of any updates or changes to the administrative fee structure, we follow our policy update procedures, notifying account holders of any modifications. Changes to the fee structure are communicated in a timely manner, and the updated fee schedule is made accessible on our digital platforms.

ZilMoney is committed to maintaining a fair and transparent fee structure for garnishment processing, and we prioritize clear communication with our account holders to ensure that they have a comprehensive understanding of the fees involved.



ZilMoney maintains proper record-keeping and reporting practices to ensure compliance with relevant laws, rules, and regulations, while upholding industry standard international best practices. This section outlines our documentation requirements for garnishments and our reporting obligations.

(a) Documentation Requirements for Garnishments:

We maintain comprehensive and accurate records of all garnishment orders received and processed. The documentation includes but is not limited to:

  • Garnishment Orders: A copy of the original garnishment order, including all relevant details such as the creditor’s information, the account holder’s details, and the specified amount to be garnished.
  • Verification Records: Records of the verification process for each garnishment order, demonstrating our due diligence in ensuring the order’s validity and compliance with legal requirements.
  • Account Holder Communication: Documentation of the notifications sent to account holders regarding the garnishment, including the date and method of communication.
  • Administrative Fee: Records of the administrative fee charged for processing each garnishment order, along with the fee schedule applicable at the time of processing.
  • Account Holds: Details of the account holds placed in response to garnishment orders, indicating the duration and amount of funds withheld.
  • Dispute Resolutions: Documentation of any disputes raised by account holders or creditors, including the steps taken to resolve the disputes and the final outcome.

(b) Reporting Obligations:

ZilMoney fulfills its reporting obligations as required by applicable laws and regulations. Our reporting practices encompass:

  • Regulatory Reporting: We submit all necessary reports to regulatory authorities in accordance with relevant laws and regulatory requirements related to garnishment processing.
  • Internal Reporting: We maintain internal reports that provide a comprehensive overview of our garnishment activities, including the number of orders received, processed, and resolved within specific timeframes.
  • Account Holder Reports: Account holders have access to reports detailing the status and history of garnishment orders on their accounts, promoting transparency and accountability.

Reports generated and maintained by ZilMoney are secure and confidential, accessible only to authorized personnel and regulatory bodies. We use advanced data management systems to ensure the accuracy and integrity of our reporting processes.

Through diligent record-keeping and accurate reporting, ZilMoney aims to provide a clear and transparent account of our garnishment activities while fulfilling our legal obligations and industry best practices.



ZilMoney is committed to ensuring effective communication of our garnishment policy to account holders and stakeholders while providing timely updates to reflect any policy changes. This section outlines our approach to policy communication and accessibility, as well as our procedures for policy updates.

(a) Communicating the Garnishment Policy to Account Holders:

We recognize the importance of informing our account holders about our garnishment policy and ensuring they have a clear understanding of their rights and responsibilities. To achieve this, we implement the following communication measures:

  • Policy Transparency: The ZilMoney Garnishment Policy is readily accessible to all account holders through our app and website. We provide a clear and concise version of the policy, making it easily understandable for our diverse user base.
  • Initial Disclosure: During the account onboarding process, we inform new account holders about our garnishment policy. This initial disclosure ensures that account holders are aware of the policy from the outset of their relationship with ZilMoney.
  • Notifications: In the event of any changes to the garnishment policy, we promptly notify account holders of the updates through electronic notifications or their preferred contact method. This ensures that account holders are aware of policy changes that may affect them.
  • Customer Support: Our customer support team is available to address any questions or concerns regarding the garnishment policy. We encourage account holders to reach out to us for assistance and clarifications.

(b) Policy Accessibility and Updates:

ZilMoney maintains a dedicated section on our app and website where the Garnishment Policy is easily accessible. This ensures that account holders can refer to the policy at any time to understand our approach to garnishment processing.

Policy updates are made in accordance with our policy update procedures, which include the following steps:

  • Internal Review: Our policy team conducts regular reviews of the garnishment policy to identify any necessary updates based on changes in laws, regulations, or industry best practices.
  • Compliance Check: The updated policy is reviewed to ensure alignment with relevant laws, rules, and regulations to maintain compliance.
  • Notification of Updates: Account holders are promptly notified of any policy updates through electronic notifications or their preferred contact method. The updated policy is made accessible on our app and website to ensure transparency.
  • Training and Awareness: Our employees undergo training on policy updates to ensure consistent and accurate implementation of the revised policy.

By maintaining clear policy communication and accessibility, as well as promptly updating our policy to reflect any changes, ZilMoney aims to foster a strong and informed relationship with our account holders, built on trust and transparency.



  1. Garnishment: A legal procedure that allows a creditor to obtain repayment of a debt by requiring a financial institution to deduct funds from a debtor’s account and transfer them to the creditor.
  2. Account Holder: An individual or entity that holds an account with ZilMoney for receiving payment processing services and maintaining financial transactions.
  3. Administrative Fee: The fee charged by ZilMoney for processing garnishment orders, covering the costs associated with verification and execution of the orders.
  4. Data Security: Measures and protocols implemented to protect sensitive information from unauthorized access, disclosure, alteration, or destruction.
  5. Confidentiality: The practice of safeguarding account holder information and ensuring it is not disclosed to unauthorized parties.
  6. Regulatory Reporting: The process of submitting necessary reports to regulatory authorities in compliance with applicable laws and regulations.
  7. Dispute Resolution: The process of addressing and resolving any disputes raised by account holders or creditors regarding the garnishment process.
  8. GDPR: General Data Protection Regulation; A data protection and privacy regulation in the European Union that sets guidelines for the collection and processing of personal data of EU residents.
  9. CCPA: California Consumer Privacy Act; A data privacy law in the state of California, USA, granting California residents certain rights and control over their personal information.
  10. Encryption: The process of converting sensitive data into code to prevent unauthorized access during transmission or storage.
  11. Access Control: Measures to restrict access to account holder information based on job roles and responsibilities.
  12. Policy Update Procedures: The defined process for reviewing, revising, and communicating policy updates to account holders and stakeholders.
  13. Record-Keeping: The practice of maintaining comprehensive and accurate documentation of garnishment orders, account holder communication, and administrative processes.
  14. Transparency: Openness and clarity in communicating policies, fees, and procedures to account holders and stakeholders.
  15. Data Privacy Laws: Laws and regulations governing the collection, processing, storage, and sharing of personal information.
  16. Incident Response: The process of promptly addressing and mitigating the impact of any data breaches or security incidents.

This glossary provides a comprehensive reference of key terms used throughout the Garnishment Policies and Procedures Handbook. It aims to clarify the meanings of relevant terminologies and enhance the understanding of the garnishment process and associated practices.