Zil Money is a financial technology company, not a bank or an FDIC member. Zil Money offers banking services through partnership with FDIC member banks Silicon Valley Bank, Texas National Bank, and East-West Bank.

FUND AVAILABILITY AND DISCLOSURE GUIDELINES

 

INTRODUCTION:

As a fintech company committed to delivering seamless and compliant financial solutions, Zil Money Corporation (hereinafter referred to as “Zil Money” or “Company”) presents its Fund Availability and Disclosure Guidelines. These guidelines serve as a comprehensive framework for managing fund availability with utmost transparency and adherence to applicable laws, regulations, and industry best practices. The following subsections of this Section outline the purpose, scope, regulatory compliance statement, and an overview of our Fund Availability Policy, all aimed at providing our customers with a secure and efficient payment processing experience.

(a) Purpose of the Guidelines:

The purpose of these guidelines (the “Guidelines”) is to provide a clear and comprehensive framework for managing fund availability in a transparent and compliant manner. This document outlines our commitment to ensuring efficient fund access for our valued customers while adhering to relevant laws, regulations, and international best practices. By setting forth these guidelines, we aim to enhance customer satisfaction, foster trust, and streamline our fund availability processes.

(b) Scope and Applicability of the Guidelines:

The Guidelines apply to all aspects of fund availability within Zil Money’s services and offerings. They encompass various deposit types, processing timelines, and customer communication regarding fund availability. The Guidelines are applicable to all customers, partners, and stakeholders involved in the funds transfer and payment processing processes. We take a holistic approach to ensure that these guidelines align with our mission of providing a seamless and reliable payment processing experience to all users.

(c) Regulatory Compliance Statement:

At Zil Money, regulatory compliance is of utmost importance. The Guidelines are fully compliant with all applicable laws, regulations, more particularly Regulation CC (Availability of Funds and Collection of Checks) of the Board of Governors of the Federal Reserve System in the United States, and industry standards governing fund availability practices. We undergo regular reviews to ensure that our practices align with the requirements set forth by relevant regulatory authorities. Our commitment to compliance aims to safeguard the interests of our customers and maintain the integrity of the financial ecosystem in which we operate.

(d) Overview of Fund Availability Policy:

The Fund Availability Policy forms the core of the Guidelines, outlining specific timelines for deposit processing and fund accessibility. It covers various scenarios, such as same-day, next-day, and second-business-day availability, as well as procedures for placing holds on deposits. Additionally, the Guidelines explain how we handle substitute check disclosures, ensuring a smooth and efficient check clearing process for our customers. The Fund Availability Policy reflects our dedication to providing transparent and reliable fund access to meet the diverse needs of our users.

 

FUND AVAILABILITY POLICY OVERVIEW:

Our Fund Availability Policy is continually reviewed and updated to align with the evolving regulatory landscape and industry best practices, ensuring that our customers receive the highest level of service and convenience while maintaining compliance with applicable laws and regulations.

(a) Objectives of Fund Availability Policy:

The Fund Availability Policy is designed to ensure efficient and timely access to funds for our valued customers while maintaining compliance with relevant laws, rules, and regulations, including Regulation CC (Availability of Funds and Collection of Checks) of the Board of Governors of the Federal Reserve System in the United States. The primary objectives of this policy are to:

  • Provide Clarity: The policy aims to communicate clear and transparent guidelines regarding fund availability timelines, enabling customers to understand when deposited funds will be accessible for withdrawal or use.
  • Promote Fairness: By setting specific deposit processing timelines, the policy ensures fair treatment of all customers, regardless of the type of deposit or account status.
  • Mitigate Risk: The policy includes procedures for placing holds on deposits in certain circumstances, which helps mitigate the risk of fraud or insufficient funds.

(b) Types of Deposits Covered:

The Fund Availability Policy covers a range of deposit types, ensuring consistency in the treatment of various transactions. These deposits include, but are not limited to:

  • Cash Deposits: Funds deposited in cash are generally made available for withdrawal on the same business day they are deposited.
  • Electronic Direct Deposits: Electronic transfers, such as ACH, person-to-person transfers, and other EFTs supported by our Deposit Accounts, are typically available on the day we receive the deposit.
  • Check Deposits: Funds from checks deposited are subject to different availability schedules, depending on the check amount and other factors outlined in the policy.
  • Wire Transfers: Funds from wire transfers are typically available on the same business day they are received.

(c) Business Days and Deposit Timelines:

Our Fund Availability Policy operates based on business days. If a deposit is made before a specified cut-off time on a business day, we consider that day as the day of the deposit. Deposits made after the cut-off time or on non-business days are treated as received on the next business day.

The policy provides specific timelines for fund availability based on the type of deposit:

  • Same-Day Availability: Certain electronic deposits and cash deposits made during business hours are available for withdrawal on the same day.
  • Next-Day Availability: The first $200 of a check deposit is available for withdrawal on the first business day after the day of deposit.
  • Second-Business-Day Availability: All other funds from check deposits and certain other deposits are available on the second business day after the day of deposit.
  • Longer Delays: In certain circumstances, such as high-value deposits, repeated overdrafts, or emergencies, longer delays may apply.

The Fund Availability Policy reflects our dedication to providing transparent and reliable fund access, ensuring our customers have a positive and secure payment processing experience. By adhering to these objectives and timelines, we strive to meet the diverse needs of our users and enhance their overall satisfaction with our services.

 

FUNDS AVAILABILITY SCHEDULE:

Our Funds Availability Schedule is designed to provide our customers with a clear understanding of when deposited funds will be available for use, ensuring transparency and fairness in our fund accessibility practices. By following this schedule, we aim to streamline the fund availability process and deliver a reliable and efficient payment processing experience for all users.

(a) Same Day Availability:

Certain electronic deposits and cash deposits made during our business hours are available for withdrawal on the same day they are deposited. This includes electronic direct deposits, such as ACH transfers and person-to-person transfers, as well as cash deposits made at our physical locations or through designated cash deposit machines.

(b) Next Day Availability:

For check deposits, the first $200 of the deposit is available for withdrawal on the first business day after the day of deposit. This means that if you deposit a check, you can access up to $200 of the check amount on the next business day.

(c) Second Business Day Availability:

For all other funds from check deposits and certain other types of deposits, they will be available on the second business day after the day of deposit. This includes the remaining amount of check deposits beyond the first $200, as well as deposits made through wire transfers and other specified types.

(d) Longer Delays and Exceptional Circumstances:

In certain circumstances, longer delays may apply to the availability of funds. These situations include but are not limited to:

  • High-Value Deposits: For deposits totaling more than $2,500 in any one day, additional processing time may be required.
  • Repeated Overdrafts: If a customer has a history of repeatedly overdrawing their account in the last six months, funds may be subject to longer holds.
  • Emergencies or System Failures: In exceptional circumstances, such as failures of communications or our systems, the availability of funds may be delayed.

When such delays occur, funds may not be accessible until the seventh business day after the day of deposit. We will always notify you if we need to delay the availability of funds and provide information on when the funds will be available.

(e) Special Rules for New Accounts:

For customers who are new account holders with us, there are special rules that apply during the first 60 days the account is open. These rules are as follows:

  • Electronic Direct Deposits: Funds from electronic direct deposits to your account will be available on the first business day after we receive the deposit.
  • Cash Deposits and Specific Check Deposits: Cash deposits, wire transfers, and the first $2,500 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state, and local government checks will be available on the first business day after the day of deposit if certain conditions are met.
  • Excess Over $2,500: Any deposit amount exceeding $2,500 will be available no later than the ninth business day after the day of deposit.

The Funds Availability Schedule reflects our commitment to providing clarity and fairness in managing fund availability for our customers. By adhering to these schedules and rules, we aim to ensure a smooth and reliable payment experience while complying with relevant laws, regulations, and international best practices.

 

HOLD PLACEMENTS AND PROCEDURES:

This section outlines the criteria for placing holds on deposits, our hold release policy, and how we notify customers of any hold placements, ensuring transparency and fairness in our fund availability practices.

(a) Criteria for Placing Holds on Deposits:

We may place holds on deposits in certain circumstances to ensure the security and integrity of our payment processing system. The criteria for placing holds on deposits are designed to mitigate risk and maintain the reliability of our services.

(b) Hold Release Policy:

Our hold release policy determines the timing for releasing holds on deposits based on the nature of the deposit and the reasons for the hold. This policy ensures that funds are made available to customers as soon as the risks associated with the deposit have been sufficiently addressed.

(c) Customer Notification of Hold Placements:

In the event that we place a hold on a deposit, we prioritize timely and clear communication with our customers. We promptly notify affected customers of any hold placements, including the reasons for the hold and the expected hold release date, providing transparency and keeping customers informed.

By adhering to these hold placements and procedures, we aim to maintain the integrity of our payment processing system while ensuring a positive and reliable experience for our valued customers.

 

DELIVERY OF DISCLOSURES:

This section outlines our commitment to providing customers with essential disclosures in a transparent and easily accessible manner. It includes details about the delivery of disclosures at account opening and the process for communicating changes in terms to ensure our customers are well-informed and empowered in their banking relationship with us.

(a) Disclosures at Account Opening:

At Zil Money, we are committed to providing our customers with all necessary disclosures at the time of account opening. These disclosures include important information about our products, services, fees, and policies that are relevant to their banking relationship with us. The delivery of disclosures at account opening ensures that our customers have a clear understanding of their rights and responsibilities, as well as the terms and conditions that govern their use of our services.

When a customer opens an account with us, we make sure to present the required disclosures in a clear and easily understandable manner. This may include providing printed materials, electronic documents, or digital notifications, depending on the customer’s preference and the nature of the account opening process.

(b) Change in Terms Disclosures:

As a financial services platform, we understand that changes in our terms and conditions may occur over time. When such changes are made, we are diligent in providing our customers with timely and transparent Change in Terms Disclosures. These disclosures inform our customers about any modifications to the terms of their existing accounts, products, or services.

Change in Terms Disclosures are typically provided in advance of the effective date of the changes. We ensure that these disclosures are clear, conspicuous, and easily accessible to our customers, allowing them to review the updated terms and conditions and make informed decisions regarding their continued use of our services.

Our commitment to delivering accurate and comprehensive disclosures underscores our dedication to transparency and customer empowerment. By providing these disclosures at account opening and for any subsequent changes in terms, we aim to foster trust and maintain open lines of communication with our valued customers. This practice aligns with relevant laws, rules, and regulations, ensuring that our disclosure processes meet the industry standard international best practices.

 

SUBSTITUTE CHECK DISCLOSURE:

The Check 21 Act (Check Clearing for the 21st Century Act), which became effective in the United States on October 28, 2004, governs the use and disclosure of substitute checks in the check clearing process. This section provides a comprehensive overview of substitute checks, their purpose, and the disclosures we provide to our customers in accordance with the law.

(a) Explanation of Substitute Checks:

Substitute checks are special copies of original paper checks created from electronic images. They are legally recognized as the equivalent of the original checks and are used in the check clearing process. The purpose of substitute checks is to facilitate the faster processing and clearing of checks by allowing financial institutions to exchange electronic images instead of physical paper checks.

When a check is deposited with us, we may create a substitute check to expedite the clearing process. This means that instead of sending the original paper check to the paying bank, we exchange a substitute check containing a digital image of the original check.

It is essential for our customers to understand that substitute checks contain all the information from the original check, including the front and back images, the check number, and the MICR line encoding.

(b) Provision of Substitute Check Disclosures:

As required by the Check 21 Act, we provide our customers with Substitute Check Disclosures to inform them about the use of substitute checks and their rights and responsibilities concerning these documents. These disclosures include:

  • Explanation of Substitute Checks: We inform our customers about the purpose and characteristics of substitute checks, ensuring they are aware of the check clearing process and the use of digital check images.
  • Liability and Protections: We explain the rights and protections provided to our customers under the law in case of errors or unauthorized transactions related to substitute checks.
  • Customer Support: We provide information on how our customers can seek assistance and clarification regarding substitute checks, ensuring they have access to customer support for any related inquiries.
  • Opt-Out Option: As allowed by the Check 21 Act, we inform our customers of their right to opt-out of receiving substitute checks and the process for exercising this option.

Our provision of Substitute Check Disclosures is aimed at promoting transparency and empowering our customers to make informed decisions about their check transactions. By adhering to the requirements of the Check 21 Act and providing these disclosures, we uphold our commitment to compliance and customer-centric service in the check clearing process.

 

BANKING PARTNERS’ REQUIREMENTS:

At Zil Money, we maintain strong partnerships with various banks that support our services as banking partners. These banking partners have rigorous due diligence processes, and as part of their requirements, they request specific information and documentation to ensure compliance with applicable laws, regulations, and industry best practices. This section outlines some key requirements set forth by our banking partners and how we address them to foster successful and compliant partnerships.

(a) Funds Availability Disclosure:

One of the essential requirements of our banking partners is to provide them with a comprehensive Funds Availability Disclosure. This disclosure outlines our policies and procedures for managing fund availability, including the timelines for different types of deposits and holds on deposits. We ensure that the Funds Availability Disclosure is up-to-date, accurate, and fully compliant with Regulation CC and other relevant regulations, reflecting our commitment to transparency and fair treatment of our customers.

(b) Policies and Procedures for Delivery, Availability Schedule, and Change in Terms:

Our banking partners expect us to have well-defined policies and procedures for delivering disclosures, such as account opening disclosures and change in terms disclosures, to our customers. These policies must outline the timing and methods of disclosure delivery to ensure that customers receive important information promptly and can make informed decisions.

Additionally, our banking partners require us to have an availability schedule in place, indicating the timelines for fund availability based on the type of deposit. We make sure that our availability schedule aligns with industry standards and regulatory requirements to provide consistency and reliability to our customers.

Furthermore, we establish policies and procedures for managing changes in terms and conditions. When we make changes, we ensure that the process for notifying customers is clear and that the disclosures provided are transparent and easily accessible.

(c) Policies and Procedures for Hold Placements and Hold Notice:

To meet our banking partners’ requirements, we have proper policies and procedures for placing holds on deposits when necessary. These policies outline the criteria for placing holds and the timing for releasing the holds, ensuring that customers are treated fairly and the risk of fraud or insufficient funds is mitigated.

We also provide customers with hold notices promptly, notifying them of any holds placed on their deposits. The hold notices include relevant information about the hold’s reason and the expected release date, keeping our customers informed and minimizing any inconvenience.

(d) Policies and Procedures for Substitute Check Disclosures:

Our banking partners require us to comply with the Check 21 Act and provide accurate and timely Substitute Check Disclosures to our customers. These disclosures explain the use and characteristics of substitute checks, as well as our customers’ rights and protections concerning these documents.

By adhering to our banking partners’ requirements and implementing appropriate policies and procedures, we demonstrate our commitment to maintaining strong partnerships and complying with all applicable laws and regulations. Our dedication to meeting these requirements allows us to provide secure, efficient, and reliable payment processing services to our customers while upholding the highest standards of integrity and compliance in the industry.

 

KYC/KYB AND AML COMPLIANCE:

At Zil Money, we place the utmost importance on Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) compliance. These critical components form the foundation of our risk management and regulatory compliance practices. This section outlines our comprehensive approach to meeting KYC/KYB and AML requirements, both for our depository accounts and in our partnerships with banking institutions.

(a) KYC and AML Requirements for Depository Accounts:

When establishing depository accounts for our customers, we follow robust KYC and AML procedures to verify their identities and ensure compliance with relevant laws and regulations. Our KYC process involves collecting essential customer information, such as personal identification details and supporting documents, to establish the customer’s identity.

Through our KYC process, we aim to mitigate risks associated with financial crimes, including money laundering and terrorist financing. By adhering to AML regulations, we actively monitor and identify any unusual or suspicious activities that may occur within our customer accounts. We have a dedicated AML compliance team that reviews transactions and reports to ensure compliance with AML regulations.

(b) Due Diligence Process for Partner Banks:

In our partnerships with banking institutions, we uphold stringent due diligence processes to evaluate and select reputable banking partners. Our due diligence encompasses thorough background checks and risk assessments to ensure that our partner banks adhere to the highest standards of regulatory compliance and integrity.

As part of the due diligence process, we verify that our partner banks have robust KYC/KYB and AML programs in place to prevent any association with illegal activities. We collaborate with banking partners who share our commitment to maintaining a strong compliance culture and fostering a secure and transparent financial ecosystem.

Through our KYC/KYB and AML compliance practices, we aim to safeguard our platform against potential risks and protect our customers and stakeholders. Our adherence to relevant laws, rules, and regulations, as well as industry best practices, ensures that we maintain the trust of our customers, partners, and regulators, positioning Zil Money as a responsible and compliant fintech platform in the payment processing industry.

 

FUND AVAILABILITY BEST PRACTICES:

At Zil Money, we are committed to implementing industry-leading best practices to ensure efficient and transparent fund availability for our customers. This section outlines our approach to fund availability, encompassing customer communication, handling inquiries and disputes, and continuous monitoring and review of our Fund Availability Policy.

(a) Customer Communication and Transparency:

Transparent communication with our customers is paramount to us. We proactively communicate our Fund Availability Policy to customers, providing clear and easily accessible information regarding deposit timelines, fund availability, and any potential holds on deposits. Our aim is to empower customers with the knowledge they need to plan their financial transactions confidently.

We also maintain open channels of communication to address customer inquiries and concerns related to fund availability promptly. Our customer support team is readily available to assist customers with any questions they may have about their deposits or the Fund Availability Policy, ensuring a positive and satisfactory customer experience.

(b) Handling Customer Inquiries and Disputes:

We value our customers’ feedback and inquiries, and we handle customer inquiries and disputes with diligence and fairness. Our dedicated customer support team is trained to address customer concerns related to fund availability promptly and professionally. If a customer disputes a hold placed on their deposit, we conduct a thorough review to ensure compliance with our policies and applicable regulations.

Our commitment to handling customer inquiries and disputes efficiently reinforces customer trust and confidence in our payment processing services, underscoring our dedication to providing a reliable and customer-centric platform.

(c) Monitoring and Review of Fund Availability Policy:

We understand the importance of continuous improvement and compliance in fund availability practices. To ensure the efficacy of our Fund Availability Policy, we regularly monitor and review its implementation and impact. Our compliance team conducts periodic reviews to assess adherence to regulatory requirements and industry best practices.

If necessary, we update our Fund Availability Policy to align with evolving regulations and customer needs, making sure that our policies remain current and relevant. Through this iterative process, we aim to enhance fund accessibility for our customers while maintaining compliance and transparency in our operations.

By implementing these fund availability best practices, we strive to deliver a seamless and secure payment processing experience to our customers. Our dedication to transparency, customer support, and continuous improvement underscores our commitment to excellence and compliance in the fintech industry.

 

COMPLIANCE WITH INDUSTRY STANDARDS AND BEST PRACTICES:

At Zil Money, we uphold a strong commitment to compliance with industry standards and best practices. This section highlights our diligent efforts to align with relevant laws, regulations, and international payment industry standards, ensuring the highest level of security and reliability for our payment processing services.

(a) Alignment with Regulation CC Requirements:

We recognize the significance of Regulation CC (Availability of Funds and Collection of Checks) of the Board of Governors of the Federal Reserve System in the United States. Our Fund Availability and Disclosure Guidelines are crafted in strict accordance with Regulation CC requirements to govern fund availability and check clearing processes.

By adhering to Regulation CC, we ensure that our fund availability timelines, hold placements, and disclosures are consistent with the industry standard set by the regulatory authority. This alignment provides our customers with a transparent and consistent fund access experience, fostering trust and confidence in our platform.

(b) International Payment Industry Standards:

In addition to local regulations, we also comply with international payment industry standards. These standards encompass a wide range of aspects, including data security, transaction processing, and customer protection. Our compliance measures extend to international data protection regulations, such as the General Data Protection Regulation (GDPR), to safeguard our customers’ sensitive information.

By adhering to international payment industry standards, we ensure that our platform maintains a global standard of excellence in security and operational practices. This approach allows us to serve customers across borders, providing them with seamless and reliable payment processing services.

As part of our commitment to continuous improvement, we regularly review and update our policies and practices to align with any changes in industry standards and regulatory requirements. Our dedication to compliance with both domestic and international standards strengthens our position as a responsible and trusted fintech platform in the payment processing industry.

In summary, adhering to industry standards and best practices is at the core of our business philosophy. We proactively stay up-to-date with regulatory requirements and ensure alignment with international standards, placing the utmost importance on the security, efficiency, and satisfaction of our valued customers, partners, and stakeholders.

 

CONCLUSION:

In conclusion, our Fund Availability and Disclosure Guidelines embody our unwavering commitment to regulatory compliance and industry best practices. These guidelines serve as a comprehensive framework for managing fund availability in a transparent and compliant manner, ensuring our customers have a seamless and secure payment processing experience.

(a) Commitment to Regulatory Compliance:

At Zil Money, regulatory compliance is of paramount importance. Our Fund Availability and Disclosure Guidelines are designed to align with relevant laws, rules, and regulations, including Regulation CC of the Board of Governors of the Federal Reserve System in the United States. By adhering to these regulations, we aim to provide our customers with the highest level of security and transparency in their fund accessibility.

Our dedication to regulatory compliance extends beyond local laws, as we also adhere to international payment industry standards to safeguard customer data and maintain operational integrity. By prioritizing regulatory compliance, we strive to foster trust and confidence among our customers, partners, and regulators.

(b) Continuous Improvement and Updates:

We understand the dynamic nature of the financial services industry and the evolving needs of our users. As part of our commitment to excellence, we continuously review and update our Fund Availability and Disclosure Guidelines to ensure their effectiveness and relevance.

Our compliance team regularly monitors changes in regulations and industry standards, implementing necessary updates to enhance our fund availability practices. By embracing continuous improvement, we strive to stay ahead of the curve and provide our customers with the most efficient and reliable payment processing services.

In conclusion, our Fund Availability and Disclosure Guidelines serve as a cornerstone of our operations, reflecting our dedication to transparency, security, and customer-centricity. As we move forward, we will remain steadfast in our pursuit of excellence, working diligently to meet and exceed the expectations of our valued customers and stakeholders.

 

 

 

 

 

APPENDIX A

 

SAMPLE HOLD NOTICE

 

[Date]

 

[Recipient Name]

[Recipient Title]

[Recipient Company/Organization]

[Recipient Address]

[City, State, Zip Code]

[Recipient Email, Phone, Fax]

 

IMPORTANT HOLD NOTICE – [Case Name/Number]

 

Dear [Recipient Name],

 

Re: [Case Name/Number]

 

We are writing to inform you that our company is currently involved in an ongoing legal matter or dispute that pertains to the above-referenced case. In light of this, we are issuing a formal Hold Notice to request the preservation and retention of all relevant documents, data, and information (whether in electronic or physical format) that may be related to this case.

 

The purpose of this Hold Notice is to ensure that potentially relevant evidence is safeguarded and not altered, destroyed, or lost during the course of our legal proceedings. We kindly request that you immediately communicate this Hold Notice to all personnel, departments, and third parties who might have custody or control over the requested materials.

 

Scope of Hold:

 

The Hold Notice applies to all documents, data, and information, including but not limited to:

 

  1. Physical documents, contracts, correspondence, notes, memoranda, and other written records.
  2. Electronically stored information (ESI) such as emails, instant messages, text messages, and electronic files.
  3. Audio and video recordings.
  4. Backup tapes and archival data.
  5. Any other information that might be relevant to the case.

 

Duty to Preserve:

 

By law and in accordance with our company’s policies, we expect full cooperation in preserving all potentially relevant materials. This duty extends to all employees, contractors, agents, and third parties who may have been involved in or have knowledge of the matters related to this case.

 

Suspension of Routine Document Retention Policies:

 

During the period of this Hold Notice, any routine document destruction or retention policies that may be in place should be suspended for all materials covered by this notice.

 

Contact Person:

 

For any questions or concerns regarding this Hold Notice, or to report the existence of relevant materials, please contact:

 

[Zil Money Contact Person Name]

[Contact Person Title]

[Contact Information – Phone number and Email]

 

Compliance Deadline:

 

Please acknowledge receipt of this Hold Notice by signing and returning the attached acknowledgment form to the above contact person within [specify the number of days, e.g., 5 business days] from the date of this notice.

 

Failure to comply with this Hold Notice may result in serious consequences, including legal sanctions and adverse inferences at trial. We appreciate your full cooperation and understanding in this matter.

 

Thank you for your prompt attention to this important request.

 

Sincerely,

 

[Zil Money Officer’s Name]

[Title]

Zil Money Corporation

 

Attachments:

 

Acknowledgment of Hold Notice Form

 

 

 

APPENDIX B

 

ACKNOWLEDGMENT OF HOLD NOTICE FORM

 

[Date]

 

To: Zil Money Corporation

 

Re: [Case Name/Number]

 

I, [Customer Name], in my capacity as [Customer Title] at [Customer Company/Organization], hereby acknowledge that I have received the Hold Notice issued by Zil Money Corporation dated [Date]. I have reviewed and understood the contents of the Hold Notice, and I acknowledge the importance of complying with the preservation and retention of all relevant documents, data, and information as described in the Hold Notice.

 

I confirm that I will immediately communicate the Hold Notice to all personnel, departments, and third parties within my organization who may have custody or control over the materials covered by the Hold Notice.

 

I understand my duty to preserve all potentially relevant materials, including but not limited to physical documents, electronically stored information (ESI), audio and video recordings, backup tapes, and any other information that might be relevant to the case mentioned in the Hold Notice.

 

During the period of this Hold Notice, I will ensure that any routine document destruction or retention policies in place within my organization are suspended for all materials covered by the Hold Notice.

 

If I become aware of the existence of any additional relevant materials that fall within the scope of the Hold Notice, I will promptly inform the designated contact person at Zil Money Corporation, [Zil Money Contact Person Name], by contacting them at [Phone number] or [Email].

 

I acknowledge that failure to comply with the Hold Notice may result in serious consequences, including legal sanctions and adverse inferences at trial, and I am committed to fully cooperating with Zil Money Corporation during the course of the legal proceedings.

 

This Acknowledgment of Hold Notice is given voluntarily and without any coercion, and I understand the implications of my compliance with the Hold Notice.

 

Signature: _______________________

Printed Name: ____________________

Title: ___________________________

Date: ___________________________