Zil Money is a financial technology company, not a bank or an FDIC member. Zil Money offers banking services through partnership with FDIC member banks Silicon Valley Bank, Texas National Bank, and East-West Bank.
POLICIES AND PROCEDURES FOR AVAILABILITY AND DELIVERY OF PERIODIC STATEMENTS
INTRODUCTION:
This “Manual of Policies and Procedures for Availability and Delivery of Periodic Statements” (hereinafter referred to as the “Manual”) is presented by Zil Money Corporation (hereinafter referred to as “Zil Money”). This Manual serves as a comprehensive guide outlining Zil Money’s commitment to providing transparent, secure, and efficient access to periodic statements for our valued customers. As a fintech platform offering cutting-edge payment processing services, Zil Money is dedicated to complying with all applicable laws, rules, and regulations, as well as adhering to industry standard international best practices. The Manual aims to ensure that our customers have access to accurate and timely financial information through periodic statements across all our products and services.
(a) Purpose and Scope:
The primary purpose of this Manual is to establish clear policies and procedures for the availability and delivery of periodic statements, encompassing all our products and services. It outlines the guidelines for generating, accessing, and retaining these statements to enhance transparency and convenience for our customers.
(b) Regulatory Compliance and Best Practices:
At Zil Money, we understand the importance of maintaining the highest standards of compliance with applicable laws and regulations. This Manual incorporates the relevant legal requirements and industry best practices to ensure that our periodic statement processes align with the expectations of our banking partners, potential service partners, and regulatory authorities. By adhering to these standards, we aim to provide a secure and reliable financial experience for all our customers.
In the following sections, you will find a concise and detailed account of our policies and procedures that govern periodic statement availability and delivery. Each aspect has been carefully crafted to prioritize the security and privacy of our customers’ financial data while ensuring easy access and understanding of their account information.
STATEMENT AVAILABILITY AND FREQUENCY:
(a) Definition of Periodic Statements:
Periodic statements refer to regular financial reports generated by Zil Money’s platform, providing customers with comprehensive information about their accounts and transaction history. These statements play a crucial role in enhancing financial transparency and empowering our customers to make informed decisions. Each periodic statement includes a detailed summary of transactions and account activity for the defined period, facilitating a comprehensive view of their financial standing.
(b) Frequency and Availability:
To ensure our customers have access to up-to-date financial information, periodic statements will be made available on a regular basis. The frequency of these statements will depend on the type of account or service our customers utilize. Generally, customers can expect to receive periodic statements monthly or quarterly.
Customers will have the convenience of accessing their periodic statements through our secure online portal and mobile app. The statements will be readily available for download, empowering customers to access their financial data whenever they require it. Our commitment to digital accessibility ensures that customers can conveniently retrieve their periodic statements on-demand, at their preferred time and location.
At Zil Money, we prioritize the prompt delivery of periodic statements to our customers, ensuring that they have timely access to essential financial information. By aligning with industry best practices, we strive to maintain consistency and accuracy in generating and delivering these statements, ultimately enhancing the overall customer experience.
DIGITAL ACCESSIBILITY:
(a) Accessing Statements Digitally:
At Zil Money, we are committed to providing our customers with convenient and secure access to their periodic statements through digital means. Digital accessibility allows our customers to view and download their financial information from the comfort of their preferred devices, such as computers, tablets, or smartphones.
To access periodic statements digitally, customers will be required to log in to their secure accounts using their unique credentials. This authentication process ensures that only authorized users can access sensitive financial data, reinforcing the confidentiality and security of our customers’ information.
Digital accessibility is not limited by time or location, allowing customers to retrieve their statements on-demand at any time that suits their needs. By offering this convenient option, we aim to empower our customers with the flexibility to manage their financial affairs efficiently.
(b) Online Portal and Mobile App Accessibility:
Our secure online portal and user-friendly mobile app serve as the primary platforms for customers to access their periodic statements digitally. Both platforms are designed with a focus on intuitive navigation and ease of use, ensuring that customers can effortlessly retrieve their financial information.
The online portal provides a comprehensive dashboard where customers can review their account summaries, transaction details, and other relevant financial data. Additionally, the mobile app offers the same features, allowing customers to access their statements while on the go.
As part of our adherence to industry standard international best practices, we continually monitor technological advancements and security protocols to enhance digital accessibility while safeguarding our customers’ sensitive information.
STATEMENT FORMATS AND SECURITY:
In this section, we outline Zil Money’s commitment to ensuring secure statement formats and maintaining the highest standards of data security and privacy. By providing flexible download options and implementing robust security measures, we aim to deliver a seamless and trustworthy experience for our valued customers’ access to periodic statements.
(a) Download Options and Formats:
At Zil Money, we prioritize the convenience of our customers and offer flexible download options for their periodic statements. Customers have the freedom to choose from various formats, including PDF and CSV files, ensuring ease of access and compatibility with different devices and software. These user-friendly formats empower customers to view, analyze, and store their financial information securely.
(b) Data Security and Privacy:
Safeguarding our customers’ sensitive data is of utmost importance to us. Zil Money employs robust security measures to protect statement access and prevent unauthorized usage. Our platform incorporates advanced encryption technologies and multi-factor authentication to ensure that only authorized individuals can access the statements.
We are dedicated to upholding data privacy in compliance with applicable laws, rules, and regulations. Our practices align with industry standards and prioritize the confidentiality and protection of customer information. Zil Money diligently adheres to data protection laws to preserve the trust our customers place in us.
STATEMENT ARCHIVING AND RETENTION:
In this section, we outline Zil Money’s commitment to maintaining a comprehensive historical statement archive and ensuring compliance with relevant laws and regulations. By securely retaining customer periodic statements and adhering to industry best practices, we aim to provide our customers with a reliable and accessible record of their financial transactions over time.
(a) Historical Statement Archive:
At Zil Money, we recognize the importance of maintaining a historical statement archive to provide our customers with access to their past financial records. The historical statement archive serves as a valuable resource for customers to review their transaction history and account activity over time.
Customers can access their historical periodic statements through our secure online portal or mobile app. The archive ensures that customers have a comprehensive record of their financial transactions, empowering them to track their financial progress and make informed decisions.
(b) Retention Period and Compliance:
To comply with relevant laws, rules, and regulations, Zil Money establishes a clear retention period for maintaining historical periodic statements. The retention period is determined based on regulatory requirements and industry best practices, ensuring that customer data is stored securely and in accordance with applicable standards.
Our commitment to compliance extends to the appropriate disposal of customer data once the retention period has lapsed. We adhere to the specified guidelines for data disposal to safeguard our customers’ privacy and prevent unauthorized access to archived information.
CUSTOMER SUPPORT:
In this section, we outline Zil Money’s commitment to providing exceptional customer support for periodic statement inquiries. Our dedicated support channels and well-trained representatives ensure that customers receive prompt and reliable assistance with their statement-related questions and difficulties, demonstrating our commitment to delivering a seamless and satisfactory experience for all our valued customers.
(a) Support Channels for Inquiries:
At Zil Money, we prioritize excellent customer service and provide multiple support channels for customers to address their periodic statement inquiries. Our dedicated customer support team is available through various communication channels, including phone, email, and live chat. Customers can choose the most convenient method to seek assistance regarding their periodic statements.
Our well-trained representatives are committed to promptly addressing customer inquiries and providing accurate and helpful information. We understand the importance of timely responses and aim to deliver a seamless support experience.
(b) Handling Customer Difficulties:
In the event that customers encounter difficulties related to their periodic statements, our customer support team is equipped to provide guidance and resolution. Whether it involves clarifying transaction details, accessing historical statements, or resolving discrepancies, we are dedicated to assisting customers through any challenges they may face.
Our commitment to customer satisfaction extends to handling difficulties with efficiency and empathy. We aim to ensure that every customer interaction is positive and leaves our customers feeling valued and supported.
COMPLIANCE AND REVIEW:
In this section, we emphasize Zil Money’s unwavering commitment to compliance with all applicable laws, rules, and regulations related to periodic statement availability and delivery. We recognize the significance of regulatory adherence in the financial industry and aim to align with relevant laws to safeguard our customers’ interests and maintain the highest ethical and legal standards in all our practices.
(a) Commitment to Compliance:
Our dedication to compliance is fundamental to our operations. We prioritize meeting the requirements set forth by regulatory authorities to ensure the integrity and transparency of our periodic statement processes. By upholding this commitment, we aim to instill trust and confidence among our customers, partners, and regulatory bodies.
(b) Monitoring and Policy Review:
To uphold our commitment to compliance, we have established a rigorous monitoring system. Regular assessments are conducted to evaluate the effectiveness and efficiency of our statement availability and delivery procedures. We actively identify areas for improvement and promptly address any deviations from our compliance standards.
Additionally, we conduct periodic reviews of our policies to accommodate changes in regulations, technology, or business requirements. These reviews are essential to ensuring that our practices remain up-to-date and in accordance with the latest industry standards and regulatory guidelines.
EMPLOYEE TRAINING AND AWARENESS:
In this section, we underscore the crucial role of employee training and awareness in ensuring the successful implementation of our policies and procedures related to periodic statement availability and delivery. By prioritizing employee awareness and conducting comprehensive training on statement processes, we empower our team to deliver accurate, secure, and customer-centric financial services.
(a) Importance of Employee Awareness:
At Zil Money, we recognize the significant impact our employees have on maintaining the highest standards of compliance, security, and customer service. Employee awareness is fundamental to cultivating a culture of excellence and advocating for our customers’ financial well-being.
We emphasize the importance of periodic statements and their role in providing customers with accurate and timely financial information. By fostering employee awareness, we enable our team members to uphold the values of transparency and integrity that underpin our operations.
(b) Training on Statement Processes:
To equip our employees with the necessary skills, we conduct comprehensive training sessions on all aspects of periodic statement processes. Our training program encompasses the generation, access, and delivery of periodic statements while adhering to our established policies and procedures.
These training sessions also include updates on relevant laws, rules, and regulations, keeping our employees informed about any changes that may impact our statement processes. By staying up-to-date with industry standards and best practices, our team can effectively address customer inquiries and challenges related to periodic statements.
Through investing in employee training and awareness, Zil Money demonstrates its commitment to maintaining the highest standards of compliance, security, and service excellence. Our well-informed and skilled workforce enables us to deliver exceptional financial services and prioritize the needs of our valued customers.